If you sell to the enterprise and are raising capital, you need a plan for interacting with your key customers during the raise. Potential investors want to talk with a young company’s customers to validate the customer’s intent to keep buying the product or service. However, management lives or dies with its key customers. It needs them for larger future purchase orders and prospective customer references. Asking customers to take prospective investor calls, often from multiple investors, is spending precious relationship capital.
Investors tend to be curious and skeptical types. The questions they ask about how the customer views the capabilities of the team or its products might cause the customer to view the company differently. What happens if the company does not come to terms with an investor? The customer is then wondering about vendor viability if a funding is not announced. The type of investor you want will respect the value of customer time and confidence. However, investors need to do this diligence to assess risk before investing. Managing customer conversations to everyone’s satisfaction is tricky, but we have a few suggestions that have proven helpful.
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